1. Your Right to Cancel

1.1. Where your agreement is made at a distance or away from our business premises, you will normally have a statutory right to cancel within 14 calendar days of entering into the contract, subject to applicable legal exceptions.

1.2. To cancel, please notify us by email or post using the contact details provided in your Project Proposal. You may use any cancellation form supplied with your agreement.

1.3. If you expressly request that work begins during a statutory cancellation period and subsequently cancel, you may be required to pay a proportionate amount for services already provided, where permitted by law and where the necessary information and consent requirements have been met.

1.4. Nothing in these terms affects your statutory cancellation rights.

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2. Acceptance of Your Project Proposal

2.1. Your Fee Proposal remains valid for 30 days from the date of issue unless otherwise stated.

2.2. Acceptance must be confirmed in writing by email or another agreed method. Once accepted, the agreed proposal and these Terms & Conditions form the basis of our contract.

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3. Scope of Work

3.1. The agreed scope of work is set out in your Fee Proposal, together with any specifications, drawings or supporting documents expressly included in the agreement.

3.2. Any additions or amendments will be discussed and agreed in writing and may affect the project cost or programme.

3.3. We will carry out the agreed work with reasonable care and skill and in accordance with applicable building regulations and legal requirements.

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4. Payments

4.1. Payment arrangements will be set out in your Fee Proposal and may include a Build Slot Payment, staged payments and a final payment upon completion.

4.2. The Build Slot Payment secures your place in our project schedule. It forms part of your agreed project investment and is not an additional charge. The amount paid will be credited against the total contract price.

4.3. If you decide not to proceed before building work begins, we will refund your Build Slot Payment. This is our company policy and does not restrict your statutory rights.

4.4. Any separately agreed design, planning, professional or preparatory services will be identified and charged in accordance with their agreed terms and applicable cancellation rights.

4.5. Invoices must be paid by their stated due dates. If a payment becomes overdue, we will contact you to discuss the outstanding balance before considering any further action.

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5. Variations

5.1. We understand that ideas and requirements may change as a project progresses.

5.2. Any variations to the agreed works will be discussed and, wherever reasonably possible, priced and agreed in writing before the additional work begins.

5.3. Agreed variations may affect the overall project cost and completion programme.

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6. Access and Site Conditions

6.1. The client agrees to provide safe and reasonable access to the property and any permissions within their responsibility.

6.2. Where unforeseen site conditions arise, we will explain the implications and discuss any necessary changes to the scope, cost or programme before proceeding with additional work.

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7. Insurance

7.1. The Best Build Team Limited holds Public Liability Insurance with cover of £5,000,000. A copy of our current insurance certificate is available upon request.

7.2. Clients should notify their buildings insurer and, where appropriate, their mortgage provider before work begins.

7.3. Unless otherwise agreed in writing, the client remains responsible for maintaining appropriate insurance for the existing property and its contents. This does not exclude any liability we have under the law or our agreement.

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8. Materials and Workmanship

8.1. Materials supplied by us remain our property until paid for in full, insofar as permitted by law.

8.2. We aim to deliver work that meets the agreed specification and applicable standards, with care and attention throughout.

8.3. Defects in our workmanship identified within 12 months of completion will be investigated and, where we are responsible, rectified without additional charge.

8.4. This 12-month commitment is additional to, and does not replace or limit, your statutory consumer rights.

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9. Liability

9.1. We are responsible for losses caused by our breach of contract or failure to exercise reasonable care and skill where liability arises under applicable law.

9.2. Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or restricted.

9.3. Nothing in these terms limits your statutory consumer rights.

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10. Project Programme and Delays

10.1. We will work towards the programme agreed with you and keep you informed of significant developments affecting progress.

10.2. Occasionally, circumstances outside our reasonable control, such as severe weather, unexpected site conditions or supplier disruption, may affect the programme.

10.3. Where delays arise, we will communicate the circumstances, discuss their implications and take reasonable steps to minimise disruption.

10.4. Nothing in this section removes any rights or remedies available to you under applicable law.

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11. Termination

11.1. Either party may seek to end the agreement where the other commits a serious breach of its obligations, subject to applicable law and any appropriate opportunity to resolve the issue.

11.2. Where the agreement ends, we will provide a clear account of work completed, payments received and any outstanding amounts properly due.

11.3. Any refund or payment due will be calculated in accordance with the agreement and applicable consumer rights.

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12. Resolving Concerns

12.1. We want every client to feel comfortable raising a question or concern with us.

12.2. If something isn't right, please contact us so that we can discuss the matter and work towards a fair resolution.

12.3. These terms are governed by the laws of England and Wales, without removing any mandatory legal protections that may apply.

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13. General

13.1. Your accepted Project Proposal, these Terms & Conditions and any documents expressly incorporated into the agreement set out the agreed arrangements for your project.

13.2. Any subsequent changes should be confirmed in writing by both parties.

13.3. Nothing in these terms affects rights or remedies that cannot lawfully be excluded.​

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Terms & Conditions

Version 3.0 | 14 October 2026